Welcome to our FAQ page! We've gathered the most common questions to make your salon experience seamless, relaxing, and informed.

How do I book an appointment?

All appointments can be made online through our booking page. Each provider manages their own schedule, so availability may vary by service.

What is your cancellation policy?

If you need to cancel or reschedule, we require a minimum of 48 hours’ notice to avoid fees.

• Less than 48 hours’ notice will result in a 50% charge of the service booked.

• No call / no shows will result in a 100% charge of the service booked.

• You have a 15-minute grace period before your appointment is considered a no-show and applicable fees are charged.

Absolutely no exceptions. We respect your time and ask for the same in return. These policies protect the time and income of our independent service providers.

Please note: Email is not an appropriate method for cancellations or rescheduling.
All changes must be made directly through your stylist or through the approved booking system to be valid. Failing to follow this process will result in the above fees being applied.

If an emergency arises, please communicate with your provider directly as soon as possible.

What if I’m running late?

We allow a 15-minute grace period. Anything beyond that may result in a shortened service or rescheduling at your provider’s discretion.

What forms of payment do you accept?

Most providers accept credit/debit cards, cash, and digital payments like Venmo or Zelle. Please check with your individual provider for accepted payment methods.

Are your service providers employees or independent?

The majority of our providers are independent business owners who lease space inside The Purple Chair Salon & Spa. They may operate under their own policies for pricing, cancellations, and service guarantees.

Can I bring my child or a guest with me?

To ensure a peaceful environment and for safety reasons, only guests receiving a scheduled service are allowed in the service areas. Please make arrangements for childcare when booking your appointment.

Do you offer services for sensitive skin or allergies?

Yes! We encourage you to mention any allergies or sensitivities when booking. Our providers are happy to accommodate with suitable products and techniques where possible.

I’m a new client. Where do I start?

We’re so excited to meet you! Head to our New Guest Page to learn how to book your first visit in just 3 simple steps.

Do you offer gift cards?

Yes! Many of our providers offer digital or physical gift cards. Please contact your preferred provider directly to purchase.

I have a question that isn’t listed here. What should I do?

Feel free to reach out via our Contact Page or message your provider directly. We’re always happy to help!