FAQ

Welcome to our FAQ page! We've gathered the most common questions to make your salon experience seamless, relaxing, and informed.

How do I book an appointment?

All appointments can be made online through our booking page. Availability varies by provider and service.

What is your cancellation policy?

If you need to cancel or reschedule, we require a minimum of 48 hours’ notice to avoid fees.

  • Less than 48 hours’ notice will result in a 50% charge of the service booked.

  • No call / no shows will result in a 100% charge of the service booked.

  • You have a 15-minute grace period before your appointment is considered a no-show and applicable fees are charged.

Exceptions are at your provider’s discretion. We respect your time and ask for the same in return. These policies protect the time and income of our service professionals.

Please note: Email is not an appropriate method for cancellations or rescheduling.
All changes must be made directly through your stylist or through the approved booking system to be valid. The cancellation and no-show fees above apply, subject to your provider’s discretion.

If an emergency arises, please communicate with your provider directly as soon as possible.

What if I’m running late?

We allow a 15-minute grace period. Anything beyond that may result in a shortened service or rescheduling at your provider’s discretion.

What forms of payment do you accept?

Most providers accept credit/debit cards, cash, and digital payments like Venmo or Zelle. Please check with your individual provider for accepted payment methods.

Are your service providers employees or independent?

The Purple Chair is a hybrid salon and spa with W-2 employees and independent professionals who rent space. Independent professionals operate their own businesses. Please review the pricing and policies that apply to your selected provider when booking.

  1. Can I bring my child or a guest with me?

To ensure a peaceful environment and for safety reasons, only guests receiving a scheduled service are allowed in the service areas. Please make arrangements for childcare when booking your appointment.

Do you offer services for sensitive skin or allergies?

Yes! We encourage you to mention any allergies or sensitivities when booking. Our providers are happy to accommodate with suitable products and techniques where possible.

I’m a new client. Where do I start?

We’re so excited to meet you! Head to our New Guest Page to learn how to book your first visit in just 3 simple steps.

Do you offer gift cards?

Yes! Many of our providers offer digital or physical gift cards. Please contact your preferred provider directly to purchase.

I have a question that isn’t listed here. What should I do?

  1. Feel free to reach out via our Contact Page or message your provider directly. We’re always happy to help!

THE PURPLE CHAIR · GUEST GUIDE

Book with confidence.

From choosing your provider to planning your first visit, find the details that help your experience feel easy and informed.

Booking & your first visit

How do I book?
Choose your service and provider in our online booking menu. Availability varies by provider and service. A valid card is required to reserve an appointment.
How do I find the right provider?
Visit Meet the Dream Team to explore specialties and approach. Each profile connects to that professional’s existing booking page. For help choosing, call (682) 224-3602.
Where should a new guest start?
Start with our New Guest guide. Review services, choose a provider, and book the appropriate appointment. For extensions or a major color change, begin with a consultation.
How should I prepare for my visit?
Review your appointment confirmation and any instructions from your provider. Bring inspiration and be ready to discuss your goals, hair or service history, maintenance preferences, and relevant allergies or sensitivities. Ask your provider about preparation specific to your service.
What happens after my appointment?
Before you leave, ask your provider about at-home care, recommended products, and when to plan your next visit. For questions about your results or service, contact your provider directly.

Services, pricing & payment

Where can I find current pricing?
Our booking menu shows current service options and pricing by provider. Explore Services for a guide to hair color, blonding, extensions, cuts, treatments, and spa options. Your provider can explain the time and cost involved in a consultation.
What payment methods are accepted?
Payments are due at the time of service. Accepted methods may include cards, cash, or digital payments. Check with your selected provider for the payment methods that apply.
Are providers employees or independent?
The Purple Chair is a hybrid salon and spa with W-2 employees and independent professionals who rent space. Independent professionals operate their own businesses. Review the pricing and policies that apply to your selected provider when booking.
Do you offer gift cards?
Many of our providers offer digital or physical gift cards. Contact your preferred provider to confirm availability, purchase options, and where the card can be redeemed.

Guest policies

What is the cancellation and no-show policy?

Please give at least 48 hours’ notice to cancel or reschedule. Late cancellations may be charged 50% of the booked service; no-shows may be charged 100%. Exceptions are at your provider’s discretion.

Make changes through your provider or the approved booking system. Email is not an accepted method for cancellations or rescheduling. If an emergency arises, contact your provider as soon as possible.

What if I am running late?
We allow a 15-minute grace period. A later arrival may require a shortened service or rescheduling, and applicable fees may still apply at your provider’s discretion. Please communicate delays promptly.
Can I bring a child or another guest?
For safety, space, and the comfort of everyone, only guests receiving scheduled services may be in the salon or treatment areas. Children are welcome when receiving a scheduled service. Please arrange childcare for your own appointment.
What should I do about allergies or sensitivities?
Tell your provider about relevant allergies and sensitivities before your appointment. Discuss suitable products, techniques, and any accommodations that may be possible before your service begins.
Where can I read the full terms?
See our Terms of Service and Privacy Policy. For questions about your service, speak with your provider. For general salon questions, contact The Purple Chair.

Still have a question?

Contact / Visit Us or speak directly with your provider. We’re here to help you find the right place to begin.

Book your experience